Eva Moor-Drudgery used to pack chocolate bars into boxes of three dozen. Her job has been redesigned, so that she now packs them, applies a 'sell-by' date stamp, cellophanes the box and applies a promotional sticker.

Of which form of job redesign is this an example?

Javed manages a team in which individuals with strong personalities often have heated disagreements, which can lead to open conflict and disruption of work processes. Javed called the team together and explained to them that the outputs of the team should take priority and that every individual team member should try to put their personal feelings aside for the benefit of the company. He persuaded them that they would be better off by modifying their behaviour, as the team's effort was more important in meeting the objectives of the organisation, than the personal agendas of each person in it.

Which of the following is Javed's approach to addressing conflict?

The management of Guenguiss Cans Co runs a 'tight ship', with clocking-on timekeeping systems, close supervision and rules for everything. 'Well,' says the general manager, 'if you allow people to have any freedom at work, they will take advantage and their work rate will deteriorate'.

Which of Douglas McGregor's 'theories' does this management team subscribe to?

Phil T Luker & Son offers its employees a reward package which includes salary and company car. Its factory is safe and clean and rather smart. The work is technically challenging and employees are encouraged to produce innovative solutions to problems.

Which of the rewards offered by the firm is a form of intrinsic reward?

Willy Dewitt-Ornott works in Sales. There is always a sales competition at the year end and the winner is likely to be made team leader. Willy's quite certain that he will be able to win and that he will have more responsibility, which he would like. But he would also have to work much longer hours, and he is quite reluctant to do this for family reasons.

If an expectancy equation were used to assess Willy's motivation to work hard at the end of the year, based on the information given, which of the following results would you expect to see?

Participation can motivate employees by making them take 'ownership' of the task and increasing their commitment. In which of the following circumstances, however, would this NOT happen?

Which job design technique was advocated by the scientific management school?

Job evaluation puts a relative value on jobs primarily on the basis of which of the following factors?

Keepham (Hungary) Co offers its employees:

(i) Sensible company policies
(ii) Good salaries and bonuses
(iii) Considerate supervision
(iv) Training programmes

According to Herzberg's two-factor theory, which of these things will satisfy employees in such a way as to motivate them to superior effort in the long-term?

According to Maslow's hierarchy of needs, which of the following is the final 'need' to be satisfied?

The five core dimensions which contribute to job satisfaction are skill variety, task identity, task significance, .................... and feedback.

Which of the following is the dimension missing from the above list?

Which of the following is a potential problem with individual performance-related pay (PRP) as a motivator?

Application of process theories to motivation in practice involves all but one of the following measures. Which is the exception?

The following, with one exception, are claimed as advantages for job enrichment as a form of job redesign. Which is the exception?

In Vroom's expectancy theory, what is meant by 'valence'?

What term is given, in motivation theory, to the things people value and choose to pursue?

Which of the following is NOT a category in Maslow's hierarchy of needs theory?

All of the following, except one, are alternative terms for the same thing. Which is the exception?