Scenario

• Company W assess the performance of its sales staff by the number of clients visited and the number of products they each sell.

• Company X rates its managerial staff. Each manager is awarded a score from 1 (excellent) to 4 (poor), based on feedback from subordinates and superiors.

• Company Y appraises the performance of its staff through assessors commenting on a number of desired characteristics and performance elements.

• Company Z compares attributes displayed by its staff to a series of attributes that indicate either unsatisfactory or unsatisfactory performance in their job role.

The following are different types of appraisal techniques

• Guided assessment
• Grading
• Behavioural-incident method
• Results-oriented scheme

Match the appraisal techniques above to the following companies below.

(i) Company W
(ii) Company X
(iii) Company Y
(iv) Company Z

QUESTION

Which appraisal techniques Company Z is following?

Fiedler, Heifetz and Bennis are theorists who wrote about management and leadership.

Which statement from the following matches with Fiedler's management and leadership theory?

Peter, Gloria, Shirley and Matthew are part of a newly formed team.

Scenario

• Peter is a reliable employee who likes to take ideas from other people and turn them into actions. He is not very flexible and tends to be resistant to change or new possibilities.

• Gloria is a dynamic individual who responds best when under pressure. She is driven to overcome any obstacles, but has a tendency to hurt other people's feelings.

• Shirley is single-minded and dedicated to her work. She has a lot of specific knowledge, but only contributes to discussions on these areas and lacks the ability to see the bigger picture.

• Matthew is strategically minded. He likes to see all the available options before judging them. He has a proven track record of good judgements, but can be overly critical and does not inspire others that he works with.

QUESTION

Select the appropriate Belbin team role for Gloria.

Select from the followings which is indicating Incentive.

Encouraging individuals from disadvantaged groups to apply for jobs and trainings known as positive action.

Peter, Gloria, Shirley and Matthew are part of a newly formed team.

Scenario

• Peter is a reliable employee who likes to take ideas from other people and turn them into actions. He is not very flexible and tends to be resistant to change or new possibilities.

• Gloria is a dynamic individual who responds best when under pressure. She is driven to overcome any obstacles, but has a tendency to hurt other people's feelings.

• Shirley is single-minded and dedicated to her work. She has a lot of specific knowledge, but only contributes to discussions on these areas and lacks the ability to see the bigger picture.

• Matthew is strategically minded. He likes to see all the available options before judging them. He has a proven track record of good judgements, but can be overly critical and does not inspire others that he works with.

QUESTION

Select the appropriate Belbin team role for Peter.

What type of power describes the behaviour of a manager who is refusing a request for one of his team members to help with the workload of another department?

Peter, Gloria, Shirley and Matthew are part of a newly formed team.

Scenario

• Peter is a reliable employee who likes to take ideas from other people and turn them into actions. He is not very flexible and tends to be resistant to change or new possibilities.

• Gloria is a dynamic individual who responds best when under pressure. She is driven to overcome any obstacles, but has a tendency to hurt other people's feelings.

• Shirley is single-minded and dedicated to her work. She has a lot of specific knowledge, but only contributes to discussions on these areas and lacks the ability to see the bigger picture.

• Matthew is strategically minded. He likes to see all the available options before judging them. He has a proven track record of good judgements, but can be overly critical and does not inspire others that he works with.

QUESTION

Select the appropriate Belbin team role for Shirley.

Scenario

• Shaun likes to understand basic principles and take a hands-off approach based on logical argument. He wants to participate in a structured training programme which is run by teachers.

• Louise needs to work at her own pace and tends to be fairly slow and cautious in her learning. She likes to observe things, take time to think about them and then produces a carefully thoughtout conclusion.

• Susan only likes to study if she can see a link to a real practical problem. She likes to learn new techniques through on-the-job training, but tends to discard good ideas which require some development to work properly.

• Tony is flexible and optimistic, but does not have any patience with theories. He wants to receive hands-on training and enjoys practical problems.

Honey and Mumford classified the four following learning styles:

• Theorists
• Reflectors
• Activists
• Pragmatists

QUESTION

Which Honey and Mumford learning styles matches to Shaun?

Scenario

• Company W assess the performance of its sales staff by the number of clients visited and the number of products they each sell.

• Company X rates its managerial staff. Each manager is awarded a score from 1 (excellent) to 4 (poor), based on feedback from subordinates and superiors.

• Company Y appraises the performance of its staff through assessors commenting on a number of desired characteristics and performance elements.

• Company Z compares attributes displayed by its staff to a series of attributes that indicate either unsatisfactory or unsatisfactory performance in their job role.

The following are different types of appraisal techniques

• Guided assessment
• Grading
• Behavioural-incident method
• Results-oriented scheme

Match the appraisal techniques above to the following companies below.

(i) Company W
(ii) Company X
(iii) Company Y
(iv) Company Z

QUESTION

Which appraisal techniques Company Y is following?

The manager does not criticise, but instead discusses issues with the employee. The employee is encouraged to think things through and commits to personal improvement.

Which of Maier's three approaches to appraisal interviews is this an example of?

George, Helen, Josh and Leigh are all on development programmes.

Scenario

George is learning skills that are not directly required in his current role, but should allow him to contribute more flexibly and innovatively to the organisation in the future whichever role he is in.

Helen is gaining experience of each of the different functions in her company as well as a variety of position and work settings as preparation for increased responsibility in the future.

Josh is receiving training to ensure his professional standards in his accountancy work are maintained and enhanced through education, development and training.

Leigh is partway through a series of planned secondments within her department and has recently been working in two project group for implementing new systems.

The following are all different approaches to development:

• Management development
• Personal development
• Professional development
• Career development

Match the development approaches above to the following individuals.

(i) George
(ii) Helen
(iii) Josh
(iv) Leigh

QUESTION

Which development approach Josh has adopted/ or indicating?

Peter, Gloria, Shirley and Matthew are part of a newly formed team.

Scenario

• Peter is a reliable employee who likes to take ideas from other people and turn them into actions. He is not very flexible and tends to be resistant to change or new possibilities.

• Gloria is a dynamic individual who responds best when under pressure. She is driven to overcome any obstacles, but has a tendency to hurt other people's feelings.

• Shirley is single-minded and dedicated to her work. She has a lot of specific knowledge, but only contributes to discussions on these areas and lacks the ability to see the bigger picture.

• Matthew is strategically minded. He likes to see all the available options before judging them. He has a proven track record of good judgements, but can be overly critical and does not inspire others that he works with.

QUESTION

Select the appropriate Belbin team role for Matthew.

Which TWO of the following are necessary for a training programme to be effective?

Scenario

• Company W assess the performance of its sales staff by the number of clients visited and the number of products they each sell.

• Company X rates its managerial staff. Each manager is awarded a score from 1 (excellent) to 4 (poor), based on feedback from subordinates and superiors.

• Company Y appraises the performance of its staff through assessors commenting on a number of desired characteristics and performance elements.

• Company Z compares attributes displayed by its staff to a series of attributes that indicate either unsatisfactory or unsatisfactory performance in their job role.

The following are different types of appraisal techniques

• Guided assessment
• Grading
• Behavioural-incident method
• Results-oriented scheme

Match the appraisal techniques above to the following companies below.

(i) Company W
(ii) Company X
(iii) Company Y
(iv) Company Z

QUESTION

Which appraisal techniques Company X is following?

George, Helen, Josh and Leigh are all on development programmes.

Scenario

George is learning skills that are not directly required in his current role, but should allow him to contribute more flexibly and innovatively to the organisation in the future whichever role he is in.

Helen is gaining experience of each of the different functions in her company as well as a variety of position and work settings as preparation for increased responsibility in the future.

Josh is receiving training to ensure his professional standards in his accountancy work are maintained and enhanced through education, development and training.

Leigh is partway through a series of planned secondments within her department and has recently been working in two project group for implementing new systems.

The following are all different approaches to development:

• Management development
• Personal development
• Professional development
• Career development

Match the development approaches above to the following individuals.

(i) George
(ii) Helen
(iii) Josh
(iv) Leigh

QUESTION

Which development approach George has adopted/ or indicating?

Select from the followings which are indicating extrinsic rewards.

Scenario

• Shaun likes to understand basic principles and take a hands-off approach based on logical argument. He wants to participate in a structured training programme which is run by teachers.

• Louise needs to work at her own pace and tends to be fairly slow and cautious in her learning. She likes to observe things, take time to think about them and then produces a carefully thoughtout conclusion.

• Susan only likes to study if she can see a link to a real practical problem. She likes to learn new techniques through on-the-job training, but tends to discard good ideas which require some development to work properly.

• Tony is flexible and optimistic, but does not have any patience with theories. He wants to receive hands-on training and enjoys practical problems.

Honey and Mumford classified the four following learning styles:

• Theorists
• Reflectors
• Activists
• Pragmatists

QUESTION

Which Honey and Mumford learning styles matches to Tony?

Which TWO of the following are off-the-job training methods?

George, Helen, Josh and Leigh are all on development programmes.

Scenario

George is learning skills that are not directly required in his current role, but should allow him to contribute more flexibly and innovatively to the organisation in the future whichever role he is in.

Helen is gaining experience of each of the different functions in her company as well as a variety of position and work settings as preparation for increased responsibility in the future.

Josh is receiving training to ensure his professional standards in his accountancy work are maintained and enhanced through education, development and training.

Leigh is partway through a series of planned secondments within her department and has recently been working in two project group for implementing new systems.

The following are all different approaches to development:

• Management development
• Personal development
• Professional development
• Career development

Match the development approaches above to the following individuals.

(i) George
(ii) Helen
(iii) Josh
(iv) Leigh

QUESTION

Which development approach Leigh has adopted/ or indicating?

Fiedler, Heifetz and Bennis are theorists who wrote about management and leadership.

Which statement from the following matches with Bennis's management and leadership theory?

_______________ occurs when an individual is penalised for giving information in a discrimination claim against an employer.

Which word correctly fills in the blank?

Scenario

• Shaun likes to understand basic principles and take a hands-off approach based on logical argument. He wants to participate in a structured training programme which is run by teachers.

• Louise needs to work at her own pace and tends to be fairly slow and cautious in her learning. She likes to observe things, take time to think about them and then produces a carefully thoughtout conclusion.

• Susan only likes to study if she can see a link to a real practical problem. She likes to learn new techniques through on-the-job training, but tends to discard good ideas which require some development to work properly.

• Tony is flexible and optimistic, but does not have any patience with theories. He wants to receive hands-on training and enjoys practical problems.

Honey and Mumford classified the four following learning styles:

• Theorists
• Reflectors
• Activists
• Pragmatists

QUESTION

Which Honey and Mumford learning styles matches to Louise?

Performance appraisal can be used to identify potential candidates for promotion.

Fiedler, Heifetz and Bennis are theorists who wrote about management and leadership.

Which statement from the following matches with Heifetz's management and leadership theory?

Which TWO of the following steps would be classified as job enrichment?

Scenario

• Shaun likes to understand basic principles and take a hands-off approach based on logical argument. He wants to participate in a structured training programme which is run by teachers.

• Louise needs to work at her own pace and tends to be fairly slow and cautious in her learning. She likes to observe things, take time to think about them and then produces a carefully thoughtout conclusion.

• Susan only likes to study if she can see a link to a real practical problem. She likes to learn new techniques through on-the-job training, but tends to discard good ideas which require some development to work properly.

• Tony is flexible and optimistic, but does not have any patience with theories. He wants to receive hands-on training and enjoys practical problems.

Honey and Mumford classified the four following learning styles:

• Theorists
• Reflectors
• Activists
• Pragmatists

QUESTION

Which Honey and Mumford learning styles matches to Susan?

George, Helen, Josh and Leigh are all on development programmes.

Scenario

George is learning skills that are not directly required in his current role, but should allow him to contribute more flexibly and innovatively to the organisation in the future whichever role he is in.

Helen is gaining experience of each of the different functions in her company as well as a variety of position and work settings as preparation for increased responsibility in the future.

Josh is receiving training to ensure his professional standards in his accountancy work are maintained and enhanced through education, development and training.

Leigh is partway through a series of planned secondments within her department and has recently been working in two project group for implementing new systems.

The following are all different approaches to development:

• Management development
• Personal development
• Professional development
• Career development

Match the development approaches above to the following individuals.

(i) George
(ii) Helen
(iii) Josh
(iv) Leigh

QUESTION

Which development approach Helen has adopted/ or indicating?

Select from the followings which is indicating Intrinsic reward.

Scenario

• Company W assess the performance of its sales staff by the number of clients visited and the number of products they each sell.

• Company X rates its managerial staff. Each manager is awarded a score from 1 (excellent) to 4 (poor), based on feedback from subordinates and superiors.

• Company Y appraises the performance of its staff through assessors commenting on a number of desired characteristics and performance elements.

• Company Z compares attributes displayed by its staff to a series of attributes that indicate either unsatisfactory or unsatisfactory performance in their job role.

The following are different types of appraisal techniques

• Guided assessment
• Grading
• Behavioural-incident method
• Results-oriented scheme

Match the appraisal techniques above to the following companies below.

(i) Company W
(ii) Company X
(iii) Company Y
(iv) Company Z

QUESTION

Which appraisal techniques Company W is following?