F1 (BT) – Chapter 23 MCQ’s (Personal effectiveness and communication) – ACCA


These are ACCA F1 (BT/FBT) Business and Technology MCQs for Chapter; Personal effectiveness and communication.

These MCQs are designed in a way that students could better understand the exam format and get used to practice online. This approach will reduce exam stress and enable students to prepare better.

We request the students, Not to solve the MCQs until they have finished the entire chapter “Personal effectiveness and communication”.

All the questions are compulsory, so do not skip any.


Course: ACCA
Fundamental Level: Knowledge, FIA
Subject: Business And Technology
Paper: F1 – BT
Chapter: Personal effectiveness and communication
Chapter Number: 23 of the Practice and Exam Kit; and 25 and 26 of the Study Text
Syllabus Area: E – Personal effectiveness and communication in business
Questions Type: MCQs
Exam Section: Section A

Number of the Questions

These MCQs Test consist of 19 Questions that covers the Chapter; Personal effectiveness and communication of ACCA F1 (BT) Business and Technology Module.


These MCQs have a deadline. Students have to finish the Test within the given time period so Students can get used to finishing the Exam in time.

As in ACCA Exam, there are 1.8 minutes per mark. So each 2 marks question have 3.6 minutes to complete.

This Test includes some MCQs that worth 2 marks and some worth 1 Mark. We therefore giving an average time to complete the Test.

This Test has 19 questions, so Students have total 38 minutes to complete the Test.


Students can see their result at the end of the test. Further, the correct and wrong questions. Moreover, the explanation of wrong questions.

Types of Questions

MCQs: Choose one from the given options.
Multiple choice: Choose all those answers which seems to you correct/ or incorrect, as per the requirement of the question. Keep your eye on the wording “(select all those which are correct/ or incorrect)“.
Drop down: Select from the list provided.
Type numbers: Type your answer in numbers as per the requirement of the question.

1 votes, 3 avg

F1 - Chapter 23 - Part E Test - MCQs and MTQs

1 / 19

In the radio signal model, which of the following shows the correct order in which a message is transmitted?

2 / 19

What name is given to the process whereby an individual defines objectives and formulates action plans for learning with a view to improving his or her own effectiveness?

3 / 19

You are a sales representative who routinely visits customers in their homes and places of business to present the latest products and take orders (where inventory is available).

Which of the following technology tools will most directly enhance your effectiveness?

4 / 19

Jared is the leader of a virtual team which stays in contact via email. Team members send all messages to Jared, who forwards them to the rest of the network.

Which communication pattern is reflected in this situation?

5 / 19

All of the following, except one, are measures for encouraging upward communication in an organisation. Which is the exception?

6 / 19

According to Leavitt, which of the following communication patterns is the fastest in terms of problem solving?

7 / 19

In the context of work planning and personal development planning, a SMART framework is often used as a checklist of the characteristics of effective goals.

What does the 'M' in SMART stand for?

8 / 19

What is the technical term given to a fault in the communication process where the meaning of the message is lost 'in translation' from intention to language, or from language to understanding?

9 / 19

Which of the following defines coaching?

10 / 19

Counselling is essentially a/an ......................... role.

Which of the following words correctly completes this statement.

11 / 19

When considering a personal development programme for an employee, what should be the first stage?

12 / 19

The following, with one exception, are potential problems for time management. Which is the exception?

13 / 19

Which of the following situations may give rise to a source of positive or constructive conflict?

14 / 19

Which of the following communication mechanisms is designed to improve upward communication?

15 / 19

Which of the following is NOT an attribute of communication through an informal organisational network or 'grapevine'?

16 / 19

Which of the following statements about non-verbal communication is NOT true?

17 / 19

If a supervisor in the Sales department requests the help of the HR Director in a complex disciplinary matter, what direction is the communication flow?

18 / 19

Which of the following areas is NOT an advantage of using email as a communication tool?

19 / 19

ABC has promised customer DEF that a product will be delivered on a certain date. The product is in fact delivered nearly a month late. As a direct result DEF misses an important deadline and has to pay penalties.

In what way has ABC failed DEF?


    • Hey Samikshya, Thank you so much for highlighting and letting us know. We had tried are best not to make any mistake so the students will not struggle and misguided but as we are human and mistakes can happen.
      A bundle of thanks for reaching out to us. We reviewed the questions of Chapter 23 and fixed all the issues.
      We will soon review the entire course Questions and fix all the issues. Till then, if you highlight anything, do let us know.
      Again, Thanks alot.


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