These are ACCA F1 (BT/FBT) Business and Technology MCQs and OTQs for Part-E of the Syllabus “Personal effectiveness and communication in business”.

These MCQs and OTQs are designed in a way that students could better understand the exam format and get used to practice online. This approach will reduce exam stress and enable students to prepare better.

We request the students, Not to solve the MCQs and OTQs until they have finished the entire F1 (BT/FBT) Business and Technology Part-E “Personal effectiveness and communication in business”.

All the questions are compulsory, so do not skip any.

INFORMATION ABOUT THESE MCQs Test

Course: ACCA
Fundamental Level: Knowledge, FIA
Subject: Business And Technology
Paper: F1 – BT
Chapter: 23 – 24
Chapter Number: 24 of the Practice and Exam Kit
Syllabus Area: E – Personal effectiveness and communication in business
Questions Type: MCQs and OTQs
Exam Section: Section B

Number of the Questions

These MCQs Test consist of 19 Questions that covers the Part E of the Syllabus; Personal effectiveness and communication in business of ACCA F1 (BT) Business and Technology Module.

Time

These MCQs and OTQs has a time deadline. Students have to finish the Test within the given time period so Students can get used to finishing the Exam on time.

As in ACCA Exam, there are 1.8 minutes per mark. So each 2 marks question have 3.6 minutes to complete.

This Test includes some MCQs that worth 2 marks and some worth 1 Mark. We therefore giving an average time to complete the Test.

This Test has 19 questions, so Students have total 38 minutes to complete the Test.

Result

Students can see their result at the end of the test. Further, the correct and wrong questions. Moreover, the explanation of wrong questions.

Types of Questions

MCQs: Choose one from the given options.
Multiple choice: Choose all those answers which seems to you correct/ or incorrect, as per the requirement of the question. Keep your eye on the wording “(select all those which are correct/ or incorrect)“.
Drop down: Select from the list provided.
Type numbers: Type your answer in numbers as per the requirement of the question.

Keywords

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F1 - Chapter 24 - Part E Test - MCQs and MTQs

1 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Michael?

Compromise

Denial

Integration/Collaboration

Dominance

2 / 19

Which TWO of the following are examples of misunderstanding in the communication process?

An email sent to all employees using IT jargon

Slang is used in task instructions

A manager is constantly dealing with queries from subordinates and misses a meeting

The sender of an email has not included details of the location of the meeting

A meeting goes on for too long for participants to pay attention to everything

3 / 19

Jim has been asked to coach John in certain technically demanding aspects of his accounting role in order to improve John's performance.

Which of the following is NOT part of this role?

Demonstrating the company's new accounting software

Showing John where to find company information on relevant accounting standards

Inviting John to the annual audit planning meeting

Helping John to prepare for his upcoming appraisal

4 / 19

Which of the following statements relates to Data?

Variance reports for a department manager

Completed questionnaires for market research

An individual employee's test score

Company website page

The average employee assessment grade for a company

Calculations showing whether an investment is profitable

5 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Leona?

Compromise

Denial

Integration/Collaboration

Dominance

6 / 19

Which of the following statements relates to Information?

Company website page

Completed questionnaires for market research

Calculations showing whether an investment is profitable

Variance reports for a department manager

The average employee assessment grade for a company

An individual employee's test score

7 / 19

Which THREE of the following statements about informal communication are TRUE?

The grapevine fills a gap created by an ineffective formal communication system

The grapevine operates outside the place of work

It is less current than formal communication

Information is not divulged randomly

It relates to internal politics

It can bypass secretive management

8 / 19

Which TWO of the following statements about conflict resolution FALSE?

A lose-lose situation is not possible

Win-lose situations can result in damaged relationships within the team

Compromises result in all parties being satisfied

A win-win situation is rare, but is the best solution to conflict resolution

9 / 19

A five-year cash forecast would be classified as which of the following levels of information?

Operational

Management

Strategic

10 / 19

Which TWO of the following conditions would show that a task is important to an organisation?

The task will add value to the organisation

The task will satisfy a key customer

The task has already been delegated by two superiors

The task comes in an email marked urgent

11 / 19

_____________ occurs when an individual thinks that they have been wrongly treated by a colleague or supervisor.

Which of the following correctly fills the blank?

12 / 19

Is the following statement true or false?

"Time management can be improved by setting aside times when an individual is not contactable by others."

True

False

13 / 19

Is the following statement true or false?

"A meeting without a clear objective will always give value to everyone attending for the time taken."

False

True

14 / 19

On 1 August, the financial controller of XYZ Co is told it is her responsibility to let everyone in the finance department know about a compulsory meeting to be held on 15 September.

The financial controller sends an email to all members of the finance department, informing them about the time, date, place and purpose of the meeting. The email is sent on 13 September.

Which of the following desirable qualities of formal communication is lacking in this scenario?

Clarity

Recipient

Timing

Medium

15 / 19

Which TWO of the following statements about conflict resolution TRUE?

A win-win situation is rare, but is the best solution to conflict resolution

Compromises result in all parties being satisfied

A lose-lose situation is not possible

Win-lose situations can result in damaged relationships within the team

16 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Joss?

Compromise

Denial

Dominance

Integration/Collaboration

17 / 19

The meaning of a message is lost at the coding and decoding stage.

Which of the following is the correct term for this loss of meaning?

18 / 19

Trevor, Joss, Michael and Leona are all managers in HGF Co experiencing conflict in their teams.

Scenario

Trevor responds to conflict by encouraging the individuals to bargain and negotiate.

Joss puts emphasis on the task in hand and stresses that the group effort must be superior to individual effort.

Michael likes to use his power as manger to force a settlement on his team. This causes some resentment amongst his team members.

Leona ignores the conflict in the hope that the issue is trivial and the team will then continue to operate as normal.

The following are management responses to conflict:

Denial
Compromise
Dominance
Integration/Collaboration

Requirement: Your are required to Match the management responses above to the managers below.

(i) Trevor
(ii) Joss
(iii) Michael
(iv) Leona

QUESTION

What management response to conflict best describes the Manager Trevor?

Denial

Integration/Collaboration

Dominance

Compromise

19 / 19

Peggy, Operations Director at X Ltd, has delegated the task of identifying reasons for recent bottlenecks in manufacturing processes to Susan. This will involve Susan in interviewing relevant operators, foremen and supervisors, and also liaising with other departments, to establish why the bottlenecks are occurring. Peggy would like a report on her desk in two weeks'time as she is due to report to the board. Susan is worried about the project, as she is very busy with her routine workload.

QUESTION

What is the correct order of the steps given below, so that Susan can plan her time effectively?

Identification of information sources within the business
Collation of information
Establishing priorities with Peggy
Sequencing of interviews with relevant staff
Delegation of routine tasks
Report writing

3, 5, 1, 4, 2, 6

2, 5, 1, 4, 3, 6

1, 2, 5, 4, 6, 3

5, 3, 4, 2, 6, 1

Your score is

F1 (BT) – Chapter 24 – PART E – MCQ’s and OTQs – ACCA